These Terms & Conditions (“TERMS”) govern transportation services booked with Cavalier Auto Transport LLC, a Florida limited liability company (“Cavalier,” “Broker,” “we,” “us,” or “our”), USDOT #2303526 · MC #1120978 · FMCSA Licensed, located at 4781 N Congress Ave #2188, Boynton Beach, FL 33426. By booking with Cavalier, the Customer agrees to be bound by these TERMS, which operate together with our Terms of Use and Privacy Policy, incorporated by reference.

1. Definitions

• Bill of Lading (BOL) — the document the Carrier issues at pickup and delivery recording vehicle condition; it serves as the contract of carriage.
• Carrier — a federally authorized motor carrier engaged by Cavalier to perform the transport.
• Customer — the person or entity requesting transportation; Customer's Agent — a person 18+ the Customer authorizes to release or accept the vehicle.
• Order / Order Confirmation — the Customer's request for transportation and Cavalier's written confirmation of it.
• First Available Date (FAD) — the date the Customer declares the vehicle ready for pickup; Pickup Window — the estimated pickup timeframe beginning on or after the FAD, subject to carrier availability.
• Inoperable — a vehicle that cannot be safely driven on and off transport equipment under its own power.
• Misrepresented Vehicle — a vehicle that differs in operability, size, modifications, or condition from what the Customer provided at booking.
• Double-Booking — placing the same shipment with more than one broker or transportation provider at the same time.

2. Nature of Cavalier's services

Cavalier is a federally licensed transportation broker. Cavalier does not transport vehicles, take custody or possession of them, assume carrier liability, or issue cargo insurance. We arrange your shipment with third-party Carriers. Cavalier's brokerage services are fully rendered once a Carrier accepts the Order and dispatch is issued. Cavalier may refuse or cancel any Order at its discretion.

3. Estimates, the Padded Estimate, and the Real-Time Rate

• The online Padded Estimate is an automated, informational estimate with a fuel cushion built in. It is not a binding price.
• Your Real-Time Rate is quoted by phone using current fuel costs and carrier-market conditions. Once you book, your Real-Time Rate is locked: you will never be charged more than the Total Order Price you approved at booking (or any revised total you later expressly approve in writing or by recorded communication).
• If carrier-market conditions prevent us from securing a Carrier at your locked rate, we will tell you. You may keep waiting at your rate or cancel at no charge — we will never unilaterally raise your price.
• Estimates and locked rates assume the vehicle and shipment details you provided are accurate. A Misrepresented Vehicle may result in price adjustment, delay, or cancellation under Section 8.

4. Estimated pickup and delivery

Pickup and delivery dates are estimates only. Delays can result from weather, road conditions, Carrier schedules, mechanical failure, or other events outside our control. Cavalier does not guarantee pickup or delivery timing and is not responsible for rental cars, lodging, lost income, or other consequential costs caused by delay.

5. Pickup and delivery

• Service is door-to-door whenever safely and legally possible. If the Carrier cannot access your address due to safety, size, or legal restrictions, you agree to meet the Carrier at a nearby safe location.
• The Customer or Customer's Agent must be present at pickup and delivery.
• At pickup, inspect the vehicle and make sure all pre-existing damage is noted on the BOL. At delivery, note any new damage on the BOL before signing — signing a clean BOL confirms acceptance. We encourage photos at both ends.

6. Customer responsibilities

• Provide accurate vehicle and shipment details. Misrepresentation may result in price increases, delays, cancellation, storage charges, or dry-run fees.
• The vehicle must be operable unless declared otherwise, contain no more than a quarter tank of fuel, and be free of loose parts and accessories. Provide alarm-disarming instructions if applicable.
• Up to 100 lbs of personal items may be placed in the trunk only if disclosed to Cavalier before dispatch. The Carrier may refuse personal items. Neither Cavalier nor the Carrier is liable for theft, loss, or damage to personal contents or any vehicle damage they cause — Carrier cargo insurance does not cover personal items.
• Prohibited items include hazardous materials, firearms, ammunition, explosives, alcohol, narcotics, perishables, cash, jewelry, electronics, legal documents, and anything illegal.

7. Carrier responsibilities

The Carrier will perform the transport in a commercially reasonable manner and issues the BOL. Carrier terms, rules, and tariffs may also apply to the shipment.

8. Billing, payment, and COD structure

• No deposit is collected until a Carrier is assigned to your shipment. On COD / split-payment orders, the broker fee is charged to your payment method at dispatch, and the remaining Carrier balance is paid directly to the Carrier at delivery by a payment form the Carrier accepts.
• Broker fee plus Carrier balance will always equal the Total Order Price you approved — never more.
• Failure to pay the Carrier at delivery may result in storage charges, lien enforcement, and redelivery costs at the Customer's expense.
• You agree not to dispute or charge back the broker fee based on Carrier delays or the allocation of funds between broker fee and Carrier balance.

9. Cancellation and refunds

• Before dispatch: cancel any time at no charge. (“Dispatch” occurs when Cavalier sends you written confirmation assigning a Carrier, effective when sent.)
• After dispatch: a non-refundable $149 cancellation fee applies, including cancellations caused by schedule changes, Customer unavailability, vehicle misrepresentation, double-booking, or payment issues.
• Customer-caused pickup failures (not present, vehicle inaccessible or not as described, refusing to meet the Carrier, double-booking) make the Customer responsible for the Carrier's dry-run fee — typically $75–$250 — in addition to the cancellation fee.
• After pickup: transport cannot be canceled.
• To cancel, call (877) 412-1164 or send us written notice.

10. Chargebacks and collections

The broker fee charged at dispatch is a contractually authorized fee for brokerage services rendered. Initiating a chargeback after dispatch, pickup, or delivery without first attempting good-faith resolution with us is prohibited. If Cavalier successfully contests a chargeback, the Customer remains responsible for the disputed amount plus administrative recovery costs up to $2,000. Unpaid balances may be sent to collections, with the Customer responsible for reasonable attorney and agency fees.

11. Insurance, claims, and liability

• Cavalier uses commercially reasonable efforts to verify that Carriers maintain active FMCSA authority and cargo insurance, and the Carrier's certificate of insurance is available on request. Cavalier does not guarantee policy limits, exclusions, deductibles, or insurer performance.
• Damage claims are made directly against the Carrier under 49 U.S.C. §14706 (the Carmack Amendment). Damage must be noted on the BOL at delivery; concealed damage must be reported within 48 hours. We'll help you through the claim process.
• Neither Cavalier nor the Carrier is liable for mechanical or electrical failure, interior or undercarriage damage, damage caused by personal items, acts of God, weather, road debris, or loose, worn, rusted, or pre-existing parts.
• Cavalier's maximum liability for any claim is limited to the broker fee paid for the Order. Cavalier is not liable for indirect, incidental, special, punitive, or consequential damages, including rental costs, lost wages, or business interruption.

12. Indemnification

The Customer agrees to indemnify and hold Cavalier harmless from claims, damages, penalties, legal fees, or losses arising from the Customer's actions, misrepresentations, violations of these TERMS, payment failures, or prohibited items.

13. Arbitration and class action waiver

All disputes arising out of or relating to these TERMS or our services will be resolved by final, binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, held in Palm Beach County, Florida, under the Federal Arbitration Act. CLASS, COLLECTIVE, AND REPRESENTATIVE ACTIONS ARE WAIVED.

14. Miscellaneous

These TERMS are governed by Florida law and applicable federal transportation law, with exclusive jurisdiction in Florida for any non-arbitrable matter. Cavalier is a broker and independent contractor; nothing here creates a partnership or employment relationship. The Customer may not assign these TERMS without written consent. If any provision is unenforceable, the rest remain in effect. These TERMS supersede prior agreements regarding the shipment, and the Customer waives any claim based on failure to read or understand them.

15. Communications and SMS

By providing a phone number, the Customer consents to receive calls, SMS/MMS messages, prerecorded or artificial-voice messages (including AI-generated voice), and communications made with automated dialing technology from Cavalier Auto Transport, for shipment coordination, service updates, billing, and marketing. Consent is not a condition of purchase. Message frequency varies and message/data rates may apply. Reply STOP to any text to opt out. See our Privacy Policy for more.

Contact

Questions about these TERMS: call (877) 412-1164 (Mon–Sat) or write to Cavalier Auto Transport LLC, 4781 N Congress Ave #2188, Boynton Beach, FL 33426.